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We're here to help

Got a question for us? Simply complete the form and our friendly UK-based team will get back to you as soon as possible.

If you need to make any changes to your account:

customer.services@cardonemoney.com
Please do not include any sensitive account information in emails to us.
Talk to us through live chatlive chat
Mon - Fri: 08:30 - 17:00 (excluding public holidays)
Sat: 09:30 - 13:00

All for £12.50 a month. See pricing

The Card One Money current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

(Please do not include any sensitive account information in your message)
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Manage your account

On the move
Sign in to your account online or through your app to load money, look at your balance and more.
Over the phone
You can call us 24/7 on our automated call service on 0345 241 6775.
Via text
Text LOAD + amount to 60777 to top up your card for free. e.g. "LOAD 50" will add £50 to your card.

Text BALANCE to 60777 to check your balance (15p).

Card lost or stolen?

Report it in the app
If you misplace your card, have it stolen or suspect someone else is using it, block it instantly through the app and protect your money.
Call us 24/7
You can call us on our automated call service on
‍0345 241 6775 and we’ll block your card immediately.

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The Card One Money current account is not covered by the Financial Services Compensation Scheme. Please see our FAQs for more information.

Card One Money is a trading style of Equals Money UK Limited, authorised as a Payment Institution by the Financial Conduct Authority (FCA) with the Firm Reference Number (FRN) 504547. Company registered in England and Wales, with the Registration No. 06268340. Registered Address: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ, UK.  Cards are issued by Equals Money International Limited pursuant to license by Mastercard International Inc. Equals Money International Limited is authorised as an Electronic Money Institution by the FCA with the Firm Reference Number (FRN) 900493. Company registered in England and Wales, with the Registration No. 09558664. Registered Address: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ, UK.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Inc.

Account registration is subject to identification and residency. Cardholder must be at least 18 years of age. See terms and conditions.‍