Get in touch

We're here to help

Got a question for us? Simply complete the form and our friendly UK-based team will get back to you as soon as possible.

If you need to make any changes to your account:

✓
Talk to us through live chatlive chat
✓
Speak to our team on 0345 241 6775
Lines are open Mon - Fri, 08:30 - 17:00 excluding public holidays.
*Please do not include any sensitive account information in emails to us.
(Please do not include any sensitive account information in your message)
✓
Thank you! Your submission has been received!
✓
Thank you! Your submission has been received!
Great rates illustration

Manage your account

On the move
Sign in to your account online or through your app to load money, check your PIN, look at your balance and more.
Over the phone
You can call us 24/7 on our automated call service on 0345 241 6775.
Via text
Text 'LOAD + amount' to 60777 to top up your card for free.
e.g.
"LOAD 50" will add £50 to your card.

Text BALANCE to 60777 to check your balance (15p).
Great rates illustration

Card lost or stolen?

Report it in the app
If you misplace your card, have it stolen or suspect someone else is using it, block it instantly through the app and protect your money.
Call us 24/7
You can call us on our automated call service on
0345 241 6775
and we’ll block your card immediately.
Great rates illustration

Become an affiliate

Whether you are a blogger, comparison site, debt manager, lender, or finance broker, earn great commissions by promoting Card One Money to your audience.
Find out more